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Frequently asked questions
If you have any questions, please read our FAQs below as we have provided the most frequent questions asked by our members. If you still cannot find the answer to your question. Click here to send us an e-mail and we'll get back to you as soon as possible.
IMPORTANT ANNOUNCEMENTS
SERIAL/CODE ACTIVATION METHODS
Q How do I download and register a game using STEAM?
A
1. First download Steam installer here.
2. Open Steam and create a FREE account.
3. Under the "Games" menu in Steam select "Activate a product on STEAM."
4. Enter your code for the game you purchased form OnePlay. The game will now be added to your STEAM account and downloaded.
You can always uninstall the game and reinstall the game at a later time. The game code is locked to your account.
Happy Gaming.
1. First download Steam installer here.
2. Open Steam and create a FREE account.
3. Under the "Games" menu in Steam select "Activate a product on STEAM."
4. Enter your code for the game you purchased form OnePlay. The game will now be added to your STEAM account and downloaded.
You can always uninstall the game and reinstall the game at a later time. The game code is locked to your account.
Happy Gaming.
Q How do I download and register a game using UPLAY?
A
1. First download UPLAY installer here: http://static3.cdn.ubi.com/orbit/launcher_installer/UplayInstaller.exe
2. Open UPLAY and create a FREE account.
3. Under the "Games" menu in UPLAY select "Activate a product"
4. Enter your code for the game you purchased form OnePlay. The game will now be added to your UPLAY account and downloaded.
You can always uninstall the game and reinstall the game at a later time. The game code is locked to your account.
Happy Gaming.
1. First download UPLAY installer here: http://static3.cdn.ubi.com/orbit/launcher_installer/UplayInstaller.exe
2. Open UPLAY and create a FREE account.
3. Under the "Games" menu in UPLAY select "Activate a product"
4. Enter your code for the game you purchased form OnePlay. The game will now be added to your UPLAY account and downloaded.
You can always uninstall the game and reinstall the game at a later time. The game code is locked to your account.
Happy Gaming.
Q How do I download and register a game using EA's Origin?
A
1. First download Origin installer here and create a FREE account.
2. Log into your account and choose "Origin", you can find it in the upper left corner.
3. Choose "Redeem Product Code" and register the serial code you received from OnePlay.
You are now ready to download and play your your game.
Happy Gaming.
1. First download Origin installer here and create a FREE account.
2. Log into your account and choose "Origin", you can find it in the upper left corner.
3. Choose "Redeem Product Code" and register the serial code you received from OnePlay.
You are now ready to download and play your your game.
Happy Gaming.
Q How do I activate a game on battle.net?
A
1. Go to www.battle.net
2. Click on "Login" or "Create an Account."
3. Once you are logged into your Account, click on "Account" at the top of the page.
4. Click on "Add a Game" and enter your code.
Happy Gaming
1. Go to www.battle.net
2. Click on "Login" or "Create an Account."
3. Once you are logged into your Account, click on "Account" at the top of the page.
4. Click on "Add a Game" and enter your code.
Happy Gaming
Q How do I redeem my Elder scrolls Online code?
A It’s pretty simple, just follow these 4 easy steps and you’ll be all ready once Early Access starts on 1st April
1. Go to: account.elderscrollsonline.com
2. Follow instructions to create your account
3. Select the REDEEM CODE button
4. Enter the EARLY ACCESS CODE in the space provided
And that’s it you’re done.
The Early Access code will also give you the preorder bonus Explorers pack
1. Go to: account.elderscrollsonline.com
2. Follow instructions to create your account
3. Select the REDEEM CODE button
4. Enter the EARLY ACCESS CODE in the space provided
And that’s it you’re done.
The Early Access code will also give you the preorder bonus Explorers pack
Q How do I activate and download Defiance?
A 1. Go here and select "Login" or "Create an Account."
2. Once logged in select "Apply Code" from the menu and enter the code you purchased from OnePlay.
2. Once logged in select "Apply Code" from the menu and enter the code you purchased from OnePlay.
Q How to redeem playstation 4 keys?
A
You will need and PSN account with a US adress.
The most important thing you will need is a zip code.
1. Create PSN account : https://store.sonyentertainmentnetwork.com/#!/en-us/home/games
2. Find US Zip code - we suggest you select one from : http://www.zip-codes.com/
3. Then you just add some random streetname.
Complete the account creation and redeem your code on your new account.
Login on your playstation and play the game.
*Games with localized language will show automatically when played.
You will need and PSN account with a US adress.
The most important thing you will need is a zip code.
1. Create PSN account : https://store.sonyentertainmentnetwork.com/#!/en-us/home/games
2. Find US Zip code - we suggest you select one from : http://www.zip-codes.com/
3. Then you just add some random streetname.
Complete the account creation and redeem your code on your new account.
Login on your playstation and play the game.
*Games with localized language will show automatically when played.
Q How do I download Guild Wars 2?
A
Please register your product code here: https://register.guildwars2.com/
Then you will get the option to download the game from the same website.
Please register your product code here: https://register.guildwars2.com/
Then you will get the option to download the game from the same website.
Q How do I activate and download Final Fantasy XIV Realm Reborn?
A
1. First create your FREE account here: https://secure.square-enix.com/account/app/svc/register?ret=https%3A%2F%2Fsecure.finalfantasyxiv.com%2Frc%2Fgw%3Fott%3DPZFbRtYfdxouNrL2KAjxTQ&cont=ffxiv_comm
2. Follow the instructions from Square Enix.
3. After account creation has been completed please follow this link : https://secure.square-enix.com/account/app/svc/Login?cont=account&request=mogstation and log in
4. Enter your code for the game you purchased form OnePlay. The game will now be added to your MOG Station account and downloaded.
You can always uninstall the game and reinstall the game at a later time. The game code is locked to your account.
Happy Gaming.
1. First create your FREE account here: https://secure.square-enix.com/account/app/svc/register?ret=https%3A%2F%2Fsecure.finalfantasyxiv.com%2Frc%2Fgw%3Fott%3DPZFbRtYfdxouNrL2KAjxTQ&cont=ffxiv_comm
2. Follow the instructions from Square Enix.
3. After account creation has been completed please follow this link : https://secure.square-enix.com/account/app/svc/Login?cont=account&request=mogstation and log in
4. Enter your code for the game you purchased form OnePlay. The game will now be added to your MOG Station account and downloaded.
You can always uninstall the game and reinstall the game at a later time. The game code is locked to your account.
Happy Gaming.
Q How do I activate and download The Seceret World?
A The key is registered on www.funcom.com and the game can be downloaded afterwards.
Q How do I redeem my Wildstar Online code?
A It’s pretty simple, just follow these 4 easy steps and you’ll be all ready
1. Go to: https://secure.wildstar-online.com/cgi-bin/serial.pl?language=en
2. Follow instructions to create your account
3. Select the REDEEM CODE button
4. Enter the GAME KEY in the space provided
And that’s it you’re done.
1. Go to: https://secure.wildstar-online.com/cgi-bin/serial.pl?language=en
2. Follow instructions to create your account
3. Select the REDEEM CODE button
4. Enter the GAME KEY in the space provided
And that’s it you’re done.
Q How do I download and register a game using Rockstar Social Club?
A
You will receive an email from OnePlay with a link to your unique Rockstar Activation Code for Grand Theft Auto V. You can always access your code through your OnePlay game library.
From your PC, open your browser and go to https://socialclub.rockstargames.com/activate or just click here to get started.
You will be prompted to sign in to your existing Rockstar Games Social Club account. If you do not already have a Social Club account, follow the directions to create one and then retry the link.
Click on “USE ROCKSTAR CODE” and enter your unique Rockstar Activation Code when prompted. Then click on the “ACTIVATE” button.
The site will ask you to confirm that you are activating GTAV for PC. Then click on the “CONFIRM” button.
Click on “DOWNLOAD FOR WINDOWS” to download the GTAV installer to your PC.
Follow the instructions in the installer to complete the installation process.
Lost your Social Club password?
No problem! Click here to reset your Social Club password.
Please note that this will only send you a reset password link if you use the correct email address. If you are sure you have a Social Club account but do not receive a reset when using that link, try using any other of your email addresses you may have used to originally sign up. If you’re not yet a registered member of the Rockstar Games Social Club, signing up is easy and free. Click here to create your profile, link your games and get access. If your download was successful, but you are still having problems entering your Rockstar Activation Code or running the game, get detailed technical support fromrockstargames.com/support.
You will receive an email from OnePlay with a link to your unique Rockstar Activation Code for Grand Theft Auto V. You can always access your code through your OnePlay game library.
From your PC, open your browser and go to https://socialclub.rockstargames.com/activate or just click here to get started.
You will be prompted to sign in to your existing Rockstar Games Social Club account. If you do not already have a Social Club account, follow the directions to create one and then retry the link.
Click on “USE ROCKSTAR CODE” and enter your unique Rockstar Activation Code when prompted. Then click on the “ACTIVATE” button.
The site will ask you to confirm that you are activating GTAV for PC. Then click on the “CONFIRM” button.
Click on “DOWNLOAD FOR WINDOWS” to download the GTAV installer to your PC.
Follow the instructions in the installer to complete the installation process.
Lost your Social Club password?
No problem! Click here to reset your Social Club password.
Please note that this will only send you a reset password link if you use the correct email address. If you are sure you have a Social Club account but do not receive a reset when using that link, try using any other of your email addresses you may have used to originally sign up. If you’re not yet a registered member of the Rockstar Games Social Club, signing up is easy and free. Click here to create your profile, link your games and get access. If your download was successful, but you are still having problems entering your Rockstar Activation Code or running the game, get detailed technical support fromrockstargames.com/support.
Q How do I activate Tom Clancy’s The Division Beta?
A
When you pre-order, you’ll receive an access code from OnePlay.
It will look something like: xxxxxxxxxxxx
Please visit thedivisiongame.com/beta and follow the instructions on the page to redeem this code. You will receive further instructions by email shortly before the start of the beta!
The Tom Clancy’s The Division Beta is your chance to test and experience a pre-release version of the game before it launches. Plus, it serves as an important opportunity to make sure that the game is balanced and that the servers are tested to pave the way for a smooth launch. The beta will not be a full version of the game, and will only function during specific time frames.
When is the Beta? Xbox One players will be able to experience the game first during an exclusive alpha this December. A beta on Xbox One, PlayStation®4 system, and PC will take place in early 2016. More details are coming soon!
When you pre-order, you’ll receive an access code from OnePlay.
It will look something like: xxxxxxxxxxxx
Please visit thedivisiongame.com/beta and follow the instructions on the page to redeem this code. You will receive further instructions by email shortly before the start of the beta!
The Tom Clancy’s The Division Beta is your chance to test and experience a pre-release version of the game before it launches. Plus, it serves as an important opportunity to make sure that the game is balanced and that the servers are tested to pave the way for a smooth launch. The beta will not be a full version of the game, and will only function during specific time frames.
When is the Beta? Xbox One players will be able to experience the game first during an exclusive alpha this December. A beta on Xbox One, PlayStation®4 system, and PC will take place in early 2016. More details are coming soon!
Q How To Redeem Your Witcher 3 CD Key
A
1. Please create an free account or login on https://www.gog.com
2. Go to http://www.gog.com/redeem
3. Enter the code and then press "CONTINUE"
4. After a short amount of time you will see the details about the product, please press "CONTINUE" again.
5. Download and install the GOG.com downloader
6. Login to the software and get back to the product page
7. Go to https://www.gog.com/account and look for the "Games" tab.
8. Press the box of the product you want to download.
9. Activate the GOG.com Download Mode on the right side of product menu.
10.Choose the installation package from the list and save it with the GOG Downloader.
1. Please create an free account or login on https://www.gog.com
2. Go to http://www.gog.com/redeem
3. Enter the code and then press "CONTINUE"
4. After a short amount of time you will see the details about the product, please press "CONTINUE" again.
5. Download and install the GOG.com downloader
6. Login to the software and get back to the product page
7. Go to https://www.gog.com/account and look for the "Games" tab.
8. Press the box of the product you want to download.
9. Activate the GOG.com Download Mode on the right side of product menu.
10.Choose the installation package from the list and save it with the GOG Downloader.
Q How do I activate my Minecraft code?
A
Step 1: Copy this URL and paste it to a new window -> https://minecraft.net/user/redeem
Step 2: Once the profile is created you will receive an email that will contain a link you must activate, it will look like this -> https://account.mojang.com/account/verify/aw%40oneplay.com/D3K9
Step 3: Now the profile is created you must login via https://account.mojang.com/login, in the top right corner you will see the option “My account”
Step 4: Under my account you will choose “Redeem code”. This will open a box where it will say “Enter Your Gift Code or Prepaid Card PIN “
Step 5: Login to your Oneplay profile and go to “Game library”, here you will be able to locate the key you must enter in Step 4.
Step 6: When you press Redeem, the game will be locked to your “Mojang account” you will use this account to download the game.
Step 7: Copy this URL and paste it to a new window: https://minecraft.net/da/download/, here you will find the Minecraft download section where you must press "DOWNLOAD MINECRAFT.MSI”
Step 8: When the download is complete you will get a menu, use your email and password you created in step 1, the game is now ready to be played.
NOTE: If you have problems during the download you must go back to step 7 where it will say “ Alternative downloads” under DOWNLOAD MINECRAFT.MSI, this will start a new download of the game.
Step 1: Copy this URL and paste it to a new window -> https://minecraft.net/user/redeem
Step 2: Once the profile is created you will receive an email that will contain a link you must activate, it will look like this -> https://account.mojang.com/account/verify/aw%40oneplay.com/D3K9
Step 3: Now the profile is created you must login via https://account.mojang.com/login, in the top right corner you will see the option “My account”
Step 4: Under my account you will choose “Redeem code”. This will open a box where it will say “Enter Your Gift Code or Prepaid Card PIN “
Step 5: Login to your Oneplay profile and go to “Game library”, here you will be able to locate the key you must enter in Step 4.
Step 6: When you press Redeem, the game will be locked to your “Mojang account” you will use this account to download the game.
Step 7: Copy this URL and paste it to a new window: https://minecraft.net/da/download/, here you will find the Minecraft download section where you must press "DOWNLOAD MINECRAFT.MSI”
Step 8: When the download is complete you will get a menu, use your email and password you created in step 1, the game is now ready to be played.
NOTE: If you have problems during the download you must go back to step 7 where it will say “ Alternative downloads” under DOWNLOAD MINECRAFT.MSI, this will start a new download of the game.
